Shipment

Free shipping

The shipping costs are free of charge throughout Italy for orders over € 80.00. For amounts less the shipping cost is € 7,00.

The shipping to all countries belonging to the EU excluding Poland (https://it.wikipedia.org/wiki/Unione_europea) are free of charge for orders over € 450.00. For amounts less the shipping cost is € 17,00.

The cost of shipping for Poland is € 40.00. 

Shipping charges for all non-EU countries (https://it.wikipedia.org/wiki/Unione_europea) are not free. The cost of shipping is € 38.00.

Delivery method

COSENTINOSHOP.COM assigns their products to the courier company DHL, global leader in the logistics industry. For Russian shipment only, COSENTINOSHOP.COM assigns their products to the courier company Poste Italiane/EMS.

Delivery time

Orders, after being the verification of the aviability of the goods and the collection of the amount authorized, will be entrusted to the carrier within 24/48 hours from the date of confirmation of payment. DHL, in turn, agrees to make the delivery within 24/48 hours from the time of the withdrawal or the first day available.

Deliveries, unless different communications, will take place from Monday to Friday (excluding public holidays) at the following times: 8:00 - 18:00.

No responsibility can be attributed to COSENTINOSHOP.COM in case of delay in the processing of the order or delivery of goods. We kindly ask our customers to note that the processing of the orders may take longer during the sales period. Orders placed over the weekend will be processed on the following Monday.

Insured shipping

Shipments made by COSENTINOSHOP.COM are insured against damage and loss. Such insurance is free and will continue until the time of delivery of the goods. Through a signature on delivery responsibility for the goods passes to the buyer.

Inspection of integrity

Upon arrival of the goods, the customer is asked to carefully inspect the integrity of the package before signing a proof of delivery. The packages are carefully packed COSENTINOSHOP.COM with white tape Cosentino place around the package.

If for any reason, the packaging appears tampered or if the tape does not seems to be intact, the client is asked to sign the delivery receipt goods unchecked, or to refuse the delivery. In the case that the delivery has been accepted with an unauthorized signature or there is evidence of tampering with the package, the customer is asked to immediately report the incident to the local DHL office and contact COSENTINOSHOP.COM at ordini@cosentinoshop.com.

If for any reason the shipment can not be successfully delivered to the address provided by the customer, the package may be returned to the sender at the expense of the customer. These amounts will be deducted from any refund due to the customer by COSENTINOSHOP.COM.

Order status

In the event that the customer has completed the purchase of COSENTINOSHOP.COM as a registered user, you will have the opportunity to view the processing status of the order by going to the My Account page on the site COSENTINOSHOP.COM.

Tracking of shipment

At the time of shipment of the order, COSENTINOSHOP.COM sends to its customers an email containing the code, supplied by DHL for the shipment tracking. Customers can follow the status of your shipment by entering the code on the appropriate page of the DHL website.

Prices includ VAT

Product prices published on COSENTINOSHOP.COM reflect the selling price to the public and include VAT.